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Reservation Policies

Policies

A credit card is required to guarantee your reservation in Hotel Casa Lucia in Granada, Nicaragua.

Casa Lucia requires full pre-payment, 100% of your stay, by credit card to confirm your reservation. If you are a walk in guest we require full payment before the room is accessible. 

Entering your credit card information on our secure bookings page confirms acceptance of these policies.

Room rates are based on double occupancy and include breakfast and a daily, on site group yoga class (the inclusion in the rate depends on schedule and time of year, view our rates page for more information).

*Both breakfast and yoga is included in the Casa Lucia experience. Both are non-exchangeable and non-refundable. 

All prices are listed in United States Dollars and are based on double occupancy excluding a 17% Tax - 15% VAT sales tax and a 2% Tourism Tax. Hotel rental price includes all taxes.

Discounts

We offer promotions at certain times of the year. These apply to consecutive night stays only and not to nights that are added to an existing reservation. If you are checking out and checking back in for a 1 night stay you do not qualify for a discount. 

Payment - credit card only.

We do not allow pets or animals of any kind at Casa Lucia, in the hotel rooms or holiday apartments.

Cancellations & Date Changes 

In the event that you cancel your reservation less than 30 days prior to check-in or in the event of a no-show, the 100% deposit is non-refundable. We are not obliged to offer a credit and we take no responsibiity for travel visas, illness or inability to travel, weather or any extenuating circumstances. No shows are not entitled to a refund or a credit. 

The check-in date is the date of arrival noted in email correspondence with Casa Lucia. We apply this policy without exception. Securing a reservation with a credit card means you accept the terms of our cancellation policy. 

This policy also applies to groups who reserve more than 2 guest rooms under our Hotel Rental option. 

Cancellations made more than 30 days prior to the check-in date of your reservation do not incur a penalty. 

Date Changes & Room Changes

Any changes to the dates of your reservation must be received no less than 30 days prior to your original arrival date and be sent via email. Changes are subject to availability. We take no responsibility for unforseen circumstances such as illness, travel delays, and travel visas. Room change requests upon arrival at the hotel are cancellations and the same 30 day policy applies without exception. 

To Make a Cancellation

Cancellations must be received in writing to this email address - info@casaluciagranada.com and are only valid with email acknowledgement from Casa Lucia Boutique Hotel & Yoga. 

Smoke Free Hotel - Rooms, Apartments & Hotel Ground

Casa Lucia is a non-smoking, smoke free property. Please see reference to the section below on smoking and fees which are applied without exception. 

Casa Lucia is 100% non-smoking as dictated by Law No. 724 “Ley de reforma a la Ley General del Turismo”, Sección 5, Arto. 62. Smoking is prohibited in all areas: inside the rooms and common terraces, yoga platform, roof deck, (corridors, balconies, breakfast, etc). A US $300 Dollar cleaning fee will be charged to any Guest who violates the  no smoking policy based on Nicaraguan laws.

We also do not permit vapor cigarettes, water cigarettes or chewing tobacco.

Incidentals

We will charge your credit card for any drink bills not settled upon check-out and for any items such as outstanding bills or damages to guest rooms. There is an additional bank fee of $4 US per transaction for use of credit card. 

Minimum Night Stays

Our yoga and wellness environment is best enjoyed with a 2 night stay and we enforce this policy during the holiday season. 

Visitors

Anyone who enters the property for the first time including guests are required to show a passport or ID. Children ages 18 must be accompanited by a parent or legal guardian, otherwise they will be denied entry. 

We do not allow unregistered persons or visitors in the property - rooms and apartments - and in the hotel swimming pool. If you register as 1 person and bring an outside visitor to the hotel you are liable for payment of a $50 US Dollar fee, per night, excluding taxes. 

We reserve the right to prohibit entrance to individuals we feel are not operating within the law, are noisy, do not comply with our policies and disturb the privacy of other guests. 

Drugs

The use of drugs is illegal in Nicaragua and is strictly prohibited on our premises. The use of this will result in immediate expulsion from the hotel (without refund). 

Offers & Promotions

Offers and promotions are valid for reservations made at the time of publication and are subject to availability. They are subject to change without notice. Discounts are applied only to stays of consecutive nights - 5+ nights receives 15% off. 

Room Check In & Check Out Times

Check in is at 2pm

Check out is at 11am

  • A current Passport or Government Issued Photo Identification Card is required at check-in.
  • Minimum Check in Age: 18 years old 
  • We can arrange for early check-ins or late check-outs with prior notification. Without prior notification, we can only offer them subject to availability. 

 Late Arrivals & Early Departures

If you are arriving late at night - after 10pm, please inform us by email of your arrival time. We are staffed 24 hours a day but we require this information to ensure smooth check-in process.

We also need 24 hours notification to organize early transport to the airport before 7am. 

Children - we can provide extra beds depending on their availability for an additional fee

Ages 2+ - $25 US per night for extra bed

Ages 1 - $10 US nightly 

Baby in Crib - no charge

Extra Persons in Room 

 $35 US Dollars per person, per night 

Damaged Hotel Property

We reserve the right to charge you for any items you have damaged or items that are missing from your hotel room (including towels) after you check out of the hotel. The cost will be billed to the cedit card on file. This includes smoking in the guest rooms or in hotel terraces and we reserve the right to bill your card for a cleaning fee. 

Car Rentals

You must inform the hotel prior to arrival if you require parking. We take no responsibility for rented cars on the street outside the hotel. This is not hotel property. If you decide to do this and do not inform the hotel about your vehicle we take no responsibility for damages, stolen property inside and outside the car, the vehicle itself, and your failure to inform us about the car. In all cities in Central America it is essential to lock your car in a paid and private garage overnight. 

Group Reservations & Hotel Rental

Guests who wish to reserve more than 2 hotel rooms may request a Hotel Rental. We have 5 rooms and can rent them all for a special event or family vacations. 

Specific booking instructions and a Disclaimer agreement apply. As a yoga retreat with a wellness environment we reserve the right to deny a reservation to individuals who do not agree to these policies. We do not permit smoking in the hotel - cigars or cigarettes.

We do not allow individuals who make group reservations to check-in and check-out other guests within the duration of their stay without a reservation made with the hotel. 

Holiday Cancellation Policy

Cancellations in the Holiday Season - Easter (Semana Santa), Christmas, New Year's Eve, Thanksgiving and National Holidays are refundable 30 days in advance of your arrival. After 30 days they are non-refundable. 

In the event of a cancellation made less than 30 days prior to your arrival your reservation deposit, 100% of your stay in non-refunable. In the event that you become ill, are unable to travel, or wish to change the dates of your reservation the hotel accepts no responsibility. 

Questions

If you have any questions about these policies please do not hesitate to contact us:

info@casaluciagranada.com or telephone 505 2552 0239  

Payment

Accepted: All major credit cards, Visa, American Express and MasterCard.

 

© 2015 Casa Lucia Hotel Boutique & Yoga Retreats in Granada, Nicaragua. All Rights Reserved